Don’t have a smartphone? Call 530-800-4438 to book a ride.
Book a ride through the app. Click here to Download.
365 days per year, 7 am – 9 pm
Free to the rider
Bring your bikes and coolers
Accessible Vehicles
Questions or comments? Check out the FAQ below or email us at lakelink@ridedowntowner.com.
Preguntas frecuentes in Espanol.
What is Microtransit?
Microtransit service is an app-based, on-demand service that uses 9-12 passenger vans. It can be thought of like Uber or Lyft, but shared rides and free to the user. Rides will initially be available within the service area shown below. The Lake Link service operates 365 days per year 7 am – 9 pm (10 pm on Fridays & Saturdays in summer and winter).
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How Lake Link Works
Lake Link is an on-demand rideshare microtransit service that riders utilize for trips within highly congested traffic areas within Stateline, Nev. and South Lake Tahoe, Calif. Riders use a mobile app to book their trips in real-time.
Dedicated branded ADA accessible vans with bike racks will pick up and drop off riders at any location within the service area.
Access trails, beaches, entertainment, nightlife, commute or run errands on the South Shore of Lake Tahoe for free. Connect with Tahoe Transportation District’s routes (also free).
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The Service Area
NOTE: These zones are part of the initial launch with additional service areas anticipated.
How to Book a Ride
Three simple steps to get going.
- Create an account
Download the Lake Link app from the App Store or Google Play store and follow the simple signup steps. - Book a ride
Enter your pickup and drop-off locations and choose the ride option that works for you. - Meet your driver
Check the app to find out exactly where to meet the vehicle, which may be a short walk from your location.
FAQs
Email us at info@ss-tma.org with any questions not answered below.
Preguntas frecuentes in Espanol.
What are the hours of operation?
Summer and Winter hours are from 7 a.m. – 9 p.m. Sunday – Thursday and 7 a.m. – 10 p.m. Friday – Saturday.
Fall and Spring hours are expected to be 7 a.m. – 9 p.m. daily.
Where is Lake Link available?
The service area on the south shore includes the casino corridor in Stateline, Nev., and Al Tahoe Boulevard and Pioneer Trail in South Lake Tahoe, Calif.
How much does it cost?
Lake Link is currently FREE to riders. Lake Link’s funding is a collaboration between public and private partnerships. See our funding partners at the bottom of this page.
Will the service area(s) expand at some point in time?
Yes, that is the goal. As demand dictates, as well as funding opportunities with public and private partnerships, we anticipate growing the service as much as possible to link various transit services. The desire is to alleviate congestion in highly traffic areas where individuals can leave cars at home while also providing visitors a seamless carless vacation option to the region.
Are the vehicles wheelchair accessible?
Yes. A portion of the fleet will be wheelchair accessible. Tap the wheelchair icon in the app when selecting your trip details to ensure your trip is assigned to a wheelchair accessible vehicle.
Can I book a ride without a smartphone?
Yes, simply call 530-800-4438 and we’ll assist you over the phone.
What can I bring with me?
Outdoor recreation is our livelihood, and we welcome gear to enjoy Tahoe’s beaches and trails. Bike/ski racks will be available. Please make sure to note your equipment when you book your ride. Anything that can fit underneath your seat or in your lap is allowed as well: i.e. inflatable kayaks / SUP, smaller coolers, floaties, etc.
Are pets allowed?
Service animals are allowed on Lake Link. All other pets are not allowed.
How old do you have to be to ride?
Children under the age of 16 must be accompanied by an adult. Lake Link is not responsible for the safety of minors.
Are car seats available?
Lake Link does not provide car seats for liability purposes. Riders are welcome to bring their own car seats but be aware that drivers are not permitted to assist in setting up car seats.
How do I cancel a ride I requested?
There is a ‘Cancel Ride’ button in the top left corner of the app screen after requesting a trip.
Can I change my destination before the vehicle arrives or while on board?
Wait times for other riders are based off of your original destination entered when requesting your ride, so we typically cannot change your destination once you are onboard the vehicle. If you need to change your destination, you will need to request another ride once we have dropped you off.
Lost/left behind items, who do I contact?
Open the Lake Link app and tap the Menu tab, then the Lost and Found button. Send us a description of your item and we will get in touch asap!
Other questions or comments? Email us at lakelink@ridedowntowner.com.
Thank you to our Funding Partners!
ADVANCE
Bally’s Lake Tahoe
Barton Health
Cecil’s Plaza
City of South Lake Tahoe
Edgewood Tahoe
El Dorado County
Hard Rock Hotel & Casino
Harrah’s and Harveys Lake Tahoe
Heavenly Mountain Resort/Vail Resorts
Lake Tahoe Community College
Lake Tahoe Visitors Authority
League to Save Lake Tahoe
Ski Run Marina
South Lake Tahoe Tourism Business Improvement District
South Tahoe Alliance of Resorts
Tahoe Regional Planning Agency
Tahoe Transportation District
The Shops at Heavenly
The Village Shopping Center